Xenia revolutionizes the hospitality industry by offering an unmatched platform for managing guest feedback and hotel operations with seamless integration into OPERA PMS. By automating and streamlining processes, Xenia ensures every guest's stay is memorable, and every feedback turns into an opportunity for excellence.
Handling Guest Complaints with Precision and Ease
Incident Management
With features like an Incident Dashboard, summary exports, scheduled reports, and in-depth analysis tools, managing incidents becomes intuitive and efficient. Access tutorials, manage guest send-offs, and ensure every incident is resolved promptly and professionally.
PMS Dashboard:
A comprehensive view of hotel operations including arrivals, departures, room moves, and an incident logbook. Add and follow up on incidents right from your desktop, ensuring no guest concern goes unaddressed.
Hotel Administration
Configure hotel user roles, manage positions, and set up your hotel's operational hierarchy with ease. Customize data settings including context, categories, departments, and locations for precise incident tracking and guest feedback management...
Transformative Benefits
Seamless Integration with OPERA PMS
Eliminate manual data entry and streamline guest information management, enhancing operational efficiency and guest service. Real-Time Alerts & Mobile Access: Stay on top of guest feedback and operational changes as they happen, ensuring a swift response.
Real-Time Alerts & Mobile Access
Stay on top of guest feedback and operational changes as they happen, ensuring a swift response.
Efficiency Gains
From reducing incident reporting times to optimizing staff scheduling, Xenia cuts down operational inefficiencies, saving valuable time and resources.
Actionable Insights
Transform guest feedback into actionable improvements with advanced analytics and reporting features, driving up guest satisfaction and operational excellence..
Testimonial
Game changer
“X3NIA has been a great tool... Game changer to give good analysis on constant issues/feedback.”
Ramesh Krishnan, — Front Office Manager, Copthorne King’s
Hotel, Singapore