Who we are

X3NIA - pronounced as Xenia - is a software company based in Singapore and in Malaysia. Our core business lies in facilitating the work of a hotel's operations team, by providing software services using the latest cutting-edge technology. Our flagship product, the Hotel Guest Impact Resolution system, comes as a full package comprising of a cloud-based software, integration with the hotel's Property Management System (PMS), and of course dedicated iPhone and Android apps.

Our software can be used as an alternative to the hotel's traditional hotel duty manager's logbook (used by Front Office Managers, Duty Managers, and Guest Experience Managers), as a means to keep track of guest complaints coming from restaurants, banquet events, and in-room dining, as well as providing an easy way to notify key hotel employees on security issues. Possible situations include informing a door was found ajar, reporting a lost child, or warning of a bee hive located at the hotel's entrance.


By offering Software as a Service (SaaS) we provide access to our software from anywhere at anytime, with minimum installation and setup involved. Supported web browsers include Google Chrome 22, Microsoft Internet Explorer 11, Apple Safari 7, and Mozilla Firefox 27.

PMS integration

Get more value by officially connecting our software with the hotel's PMS. Integration is currently only possible for the Oracle-Micros OPERA PMS, and of course we are ready to explore interfacing with other PMS too.

iPhone app


Find us on the App Store! Supported devices include both iPhones and iPads running on iOS 8.0 up to iOS 9.2.

Android app

Get it on Google Play

Find us on Google Play! Supported devices include smartphones and tablets running Android Jelly Bean 4.1 up to Android Marshmallow 6.0.

Where we are

X3NIA Malaysia Sdn Bhd

X3NIA (Malaysia) Sdn Bhd (1112629-M)

Level 5, Westmoore House, Twin Tower Centre,
Rock Road, 93200 Kuching, Sarawak, Malaysia.

Monday to Friday 9 am to 5 pm


X3NIA Singapore Pte Ltd

X3NIA (Singapore) Pte Ltd (201505543Z)

130 Joo Seng Road #06-01, Singapore 368357.

Monday to Friday 9 am to 5 pm


XENIA Thailand Co., Ltd

​XENIA (Thailand) Co., Ltd (0105560103721)

72-74 Pramot 2, Silom Road, Suriyawong, Bangrak, Bangkok 10500, Thailand.

Monday to Friday 9 am to 5 pm